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Where can I buy a Valufon Internet Telephony Card? Prepaid Calling Cards are available with our dealers across the country or alternatively you can buy a Valufon account online. Top How many calls can I make using a Valufon Internet Telephony Card? You can make as many calls as you like until your calling credits run out. Top If I want to use my account from more than one computer, do I have to buy separate Prepaid Cards? No. Prepaid calls can be made from any computer (for example, home and office). However, we suggest you exercise caution if you make Prepaid calls from a shared computer. Clear the Account ID and PIN fields after ending your calling session. The use of public computer terminals to make Prepaid calls is discouraged. Top Can I share my Prepaid Card with my friends? The prepaid calling cards are user independent. Hence you can share it with your friends. Top Can I get a refund if I lose or damage my Prepaid Card? No. Once you have bought a Prepaid card you are responsible for the safety of your card and confidentiality of your Account ID and PIN. Top How do I view the balance on my Prepaid card? Your Prepaid card balance is displayed on the top right of the Valufon Dialer. The balance gets updated each time a call is made. Top Where can I call? You can use your PC or laptop to call any landline / cellular phone anywhere in the world outside of India. Top What do I need to be able to make calls from my PC? Your PC should have the following configuration: Windows 95/98/NT/2000/XP operating system Pentium 100 MHz processor or higher Microsoft Internet Explorer 4.01 to 6.0 or Netscape Communicator 4.5 to 4.7 & 6.1 32 MB of RAM or higher 15 MB of free hard disk space Full-duplex sound card SVGA display card with 256 colors (16-bit color recommended) Microphone & speakers, or headset 28.8 kbps modem (33.6 kbps recommended) Top Which Internet browser can I use? Valufon Internet Telephony works best with Microsoft Internet Explorer 5.0 & above or Netscape Navigator 4.5 to 4.7 & 6.1. Top How do I make a phone call? Once connected to 172516 (follow the steps in How do I get started?), double click on the 'HCL Dialer' icon on your desktop. In the dialer that opens up, dial the phone number you want to call by clicking the numbers on the keypad. You can also click on the phone number display box to set the cursor and use your keyboard to type the phone number. Click the "Dial" button or press "Enter" on your keyboard to dial the number. Adjust the speaker and microphone volume with the slider buttons on the Valufon dialer keypad. Hang up by clicking the dialer keypad's "End" button. Top I hear an echo while making a call using the speaker. What should I do? We recommend using a headset as this reduces the echo effect. If you are using speakers, the feedback from them may cause the person on the phone to experience some echo. Our software will detect this echo and will automatically try to compensate for this, but it may not be able to eliminate all traces of the echo. Try to move the microphone as far away from the speakers as possible. You can also try lowering the speaker volume. This will usually reduce the echo. Top How do I change the sound volume? You can control the speaker and microphone volume by manipulating the volume control knobs on the dialer. Alternatively, open the Windows Volume Control by selecting the Start menu, followed by Programs, Accessories, Multimedia, and Volume Control. Top Why do I get a distorted or choppy sound sometimes? The distorted or choppy sound is due to data packets of the speech being lost or dropped. This could be due to a bad Internet connection, low bandwidth, sound card problems, insufficient memory, or a slow CPU. Always ensure that the latest sound card driver is installed. It is advisable to close unnecessary programs to conserve memory and CPU load, when you use the Prepaid Calling Service. Try to make calls during non-peak hours to ensure better bandwidth. Top Why can't the receiver hear me immediately after picking up my call? Due to network constraints, the receiver will experience a few seconds delay before hearing your voice. You may wish to inform the receiver of this limitation. Top I get a busy tone after my call is connected, what is the cause? It means that the phone number that you've dialed is engaged or busy. The phone gateway that the PC-to-Phone Service communicates with is unable to terminate the call automatically. Click hang up to terminate the call manually and try again later. Top My call duration was 2 minutes and 3 seconds, yet I was charged for 3 minutes. Why is that? All tariffs on Valufon are based on a 60 second pulse rate. This means that irrespective of the number of seconds used up in a minute, the charge will be for the entire minute. eg. A call to the US lasting 120 seconds (2 mins) would cost Rs.11.90 and similarly a call to the US lasting 61 seconds (1 minute, 1 second) would also cost Rs.11.90 Top |
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This service is brought to you by HCL InfiNet Ltd under ISP License Agreement No.820-377/2002-LR dated 09/04/02.         Home |